This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.


Don't just take our word for it

Our participants tell us that CAPE positively impacts them as managers, their teams and their organisations. Have a look at what our clients have to say about our programmes and coaching below.

Meet Liesbeth

What CAPE Customers have to say

When employee recognition is genuine, specific and timely, it can make a big impact. It tells employees that they’re valued and appreciated - and that they matter. Hear more from Lisbeth, Global Talent Consultant at Insites Consulting, as she describes how her team feel more empowered since working with CAPE.

Read More Testimonials

It’s had a massive impact on me, I now reflect more and I’m not taking everyone’s job on my shoulders. The team are more empowered, the behaviours of handing everything to me or thinking it’s my problem to fix has changed. People now come with actually what they think is the answer and we agree a way forward together. When I asked for help, any personal development or career advice, Lynsey and Naomi were always right there to support me. I can’t thank you both enough. This is the best course I’ve ever been a part of in the 23 Years I’ve been in BT.

Kate Barrow
Repair Team Leader, BT Wholesale

The structure and format was great. The build up from understanding what coaching actually is. As a manager of people, and it was really key for me to understand the principles of coaching and management, in order to be an effective leader. Each session was nicely structured to really step-through how different coaching and mentoring principles can be applied in different scenarios. The 1:1 sessions were excellent, and I’m already implementing some of the tips and techniques.

Mubeen Khan
UK Manager, EPI-USE Labs, Europe

The CAPE programme is the most friendly reminder about the importance of curiosity and power of the people. During this programme I realised that conscious listening helps putting a situation on the table faster than you imagined. I re-learned to listen to myself, be patient when taking decisions and ask the right questions to get the important answers. Also, the programme is helping me to navigate my potential derailers, offering solutions and concrete actions to better lead my team.

Elena Bratu
Head of Consumer Network

At Explain our people are the key to our success. Recently we enrolled on the CAPE Coaching and Development people management programme to support our team’s personal development. In our experience, we’ve found that CAPE promotes a peer learning environment, is underpinned by coaching throughout and is highly practical and business focussed. Thanks to Naomi Regan PCC and Lynsey Kitching for creating such a different approach to supporting our teams development. It’s certainly worth considering aligned to your teams training programme in 2022!

Holly Shiel-Redfern
Director, Explain Market Research

CAPE has given me the tools and driving force to reflect on myself as a coach and a project leader. I have learned new approaches and methods to apply day to day, all while learning so much more about myself. I love the chance to work with a wider group in the business and feel motivated by our common coaching goals for the future.

Elle Gallon
Senior research manager

The CAPE programme has been very beneficial in sharing challenges with other leaders outside of InSites and allowing me time to reflect on my leadership role and bring some fantastic coaching methods back into the team.

David Waring
Research Director

The greatest impact many of us can have at work is in the effective coaching and leading of others. We can achieve more by leading a team than working alone. The CAPE programme enables you to share with others experiences and challenges you face and thus develop some of the essential skills of leadership and coaching. In a very practical and supportive way. I would encourage all those who want to develop these skills to take part.

Quentin Ashby
Head of People and Culture, Insites Consulting

The programme is designed to improve your future self as a manager and coach. It broadens your horizon, opens up your mind and helps you become an active listener. It gives you the right tools to understand better the people around you, empathise and help them shape their careers. I personally love the group discussions, where people from different backgrounds share their opinions and learnings, from which you learn a lot and gives you a better perspective on your decisions.

Aleks Iovanovici
Project Service Manager

CAPE has been a really positive learning experience for me. Naomi and Lynsey do a brilliant job at sharing some of the practical theories around coaching and people management in an interactive, engaging way with regular discussions to ensure we can apply learnings effectively. The communication between the wider group has also been helpful and the programme has definitely enhanced my understanding and skills in this area. I have already shared learnings from this into my team to a positive reception and am planning to do more.

Josh Barazetti-Scott
Research Team Director

The CAPE programme is a good mix of theory and practical real-life exercises. It gives you the tools and methods to become a better coach. The group has different backgrounds which makes it very interesting to know how others are dealing with the same problems.

Joost van Eyck
Lead Developer

The course helps you take the time to reflect on yourself as a people manager, take a step back and with that also gain more confidence. The course also provides tools such as a very useful coaching framework that we also put in to practice in the training.

Vincent Konings
Research Team Director

At BT we are passionate about supporting our people and helping them develop. In September we were fortunate enough to enrol 3 of our 1st line leaders onto the CAPE Coaching and Development programme. CAPE provides an external peer to peer network to learn and share experiences, underpinned by formal coach led sessions, helping our leaders to be brilliant coaches themselves. Kate Barrow Charlie Greenwood and Jodie are already seeing the benefits of this programme, as are our teams. Massive thanks to Naomi Regan PCC and Lynsey Kitching (MRICS) for creating providing a new platform to develop our people leaders!

Tim Fletcher
Head of Wholesale Support at BT

Thank you for sending me to the CS Training. It was a really good one. We’ve learned how to listen and understand the customers’ needs and problems, and how to deal with them to deliver the great service. Hopefully soon we will be recognised as a company with a good products, but also with a great customer service and technical support.” Anybody looking to engage their teams and deliver world class customer service should definitely talk to Lynsey Kitching.

Stuart Heslington
Head of Customer Care at Dometic UK

I spent five fantastic coaching sessions with Lynsey focusing on a range of topics including presenting, influencing, leadership and management. Her warm and professional styles makes you feel comfortable and at ease quickly allowing you to achieve a lot in a short amount of time. I noticed improvements in my professional career straight away - Can’t recommend Lynsey enough!

Bronte Clark
Account Director

Lynsey was incredibly easy to talk to and has a relaxed coaching style that put me at ease immediately. What I have enjoyed is not only the coaching sessions but the book recommendations, sign posting to useful insights plus her own knowledge and experience making for a really rounded discussion. From the early exploration session through to our more recent meeting I can genuinely say that I have come a long way, learned more about myself and really identified what is important to me in my life and career. I’m looking forward to following up with Lynsey in the future and I would highly recommend her as a Career Coach. Thank you Lynsey.

Charlotte Prestwich
HR Director